OpenAI launches Presence, an enterprise voice and chat agent platform

OpenAI introduced Presence, an AI agent platform for enterprises to deploy voice and chat agents across customer-facing and internal workflows. OpenAI describes it as a proven platform for trusted agent deployment.

Why it matters: This pushes OpenAI further into the enterprise agent-platform market, competing more directly with vendors like Salesforce and Microsoft as well as specialized voice-AI startups. It reflects the broader industry shift from general chatbots to deployable, task-specific agents as the next monetization layer for foundation models.