AWS releases open-source inbox for managing background AI agents

AWS introduced Pizza Bot, an open-source, self-hosted inbox built on DeepAgents and LangGraph for managing background AI agents. It provides persistent task state, MCP integrations, configurable approval steps, and scheduled workflows across multiple model providers.

Why it matters: This reflects a shift from single chatbot interactions toward fleets of asynchronous background agents that need their own management tooling, such as inboxes, approvals, and audit trails. A major cloud provider shipping this as open source suggests 'agent ops' is becoming its own infrastructure category, much like DevOps tooling emerged around cloud computing.